Returns Policy

We offer a 14 day money back guarantee on all unopened Botanycl products purchased through our website. To be eligible for a return, your item must be unused with both neck seals intact and the packaging must be in good condition. 

If you wish to return an item, it is essential that you email us with your order number to let us know to expect your return. 

Items must be returned to the following address:

If your order has arrived damaged or incomplete we will arrange for a replacement to be sent to you. Please email us at enquiries@botanycl.com if you have any issues with your product or service.

Refunds

Once we receive your item we will check it and let you know that we have received it. Assuming the item(s) are in good condition we will then process your refund. Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.

Refunds will be for the amount paid by you, excluding postage, for the returned item(s).

Shipping

Unless you’re returning a product because of an error on our part, you will be responsible for paying your own shipping costs for any returns.